TradeHarbour Privacy Policy
Last Updated: 11/03/26
TradeHarbourapp Limited ("TradeHarbour", "we", "our", or "us") is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, and protect personal data when you use the TradeHarbour platform.
1. Who We Are
TradeHarbour is a software platform designed to help trade businesses manage bookings, customers, jobs, scheduling, and invoicing.
TradeHarbour is operated by:
TradeHarbourapp Limited
United Kingdom
If you have any questions about this Privacy Policy, you can contact us at:support@tradeharbour.app
2. Information We Collect
We may collect and process the following types of personal information.
Account Information
When you create an account we may collect:
- name
- email address
- password
- business information
Customer Information
Users of TradeHarbour may store information about their customers within the platform, including:
- customer names
- phone numbers
- addresses
- postcodes
- job notes
- service requests
This information is provided by the business using the platform.
Usage Data
We may automatically collect information about how the platform is used, including:
- login activity
- device information
- browser type
- IP address
- usage statistics
- error reports
This helps us improve the performance and reliability of the service.
3. How We Use Information
We use collected information to:
- provide and operate the TradeHarbour platform
- allow businesses to manage jobs and customers
- send service-related notifications
- improve platform performance
- provide customer support
- maintain platform security
We do not sell personal data.
4. Legal Basis for Processing
Under UK GDPR we rely on the following legal bases for processing data:
Contractual necessity
To provide the TradeHarbour service to users.
Legitimate interests
To maintain, secure, and improve the platform.
Legal obligations
Where we are required to comply with legal requirements.
5. Data Storage and Security
We take appropriate technical and organisational measures to protect personal data.
This includes:
- secure hosting infrastructure
- encrypted communications (HTTPS)a
- access control systems
- monitoring for suspicious activity
While we strive to protect your data, no system can be guaranteed to be completely secure.
6. Data Retention
We retain personal data only as long as necessary to provide the service and comply with legal obligations.
Users may delete their data or accounts where applicable.
7. Sharing of Data
We may share data with trusted third-party service providers that help operate the platform, including:
- cloud hosting providers
- payment processors such as Stripe
- email delivery services
These providers process data only as necessary to provide their services.
We may also disclose information if required by law.
Some third-party service providers used by TradeHarbour may process data outside the United Kingdom. Where this occurs, appropriate safeguards are implemented in accordance with UK data protection law.
8. Data Subject Rights
Under UK data protection law, individuals have rights including:
- the right to access personal data
- the right to correct inaccurate data
- the right to request deletion
- the right to restrict processing
- the right to object to processing
- the right to data portability
Requests can be made by contacting:
support@tradeharbour.app
9. Responsibilities of Platform Users
Businesses using TradeHarbour are responsible for ensuring they have the lawful right to collect and store their customers’ personal data within the platform.
TradeHarbour acts as a data processor for information entered by businesses.
Businesses using TradeHarbour are the data controllers for the personal data of their customers. TradeHarbour acts as a data processor and processes this data only on behalf of the business using the platform.
Users are responsible for ensuring that they have obtained any necessary permissions or legal basis to store customer data within the TradeHarbour platform.
10. Cookies
TradeHarbour may use cookies and similar technologies to:
- maintain login sessions
- improve user experience
- analyse platform performance
More information can be found in our Cookie Policy.
11. Children's Privacy
TradeHarbour is not intended for use by individuals under the age of 16.
We do not knowingly collect personal information from children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of the platform indicates acceptance of the updated policy.
13. Contact
For privacy-related questions please contact:
support@tradeharbour.app
For any data access or deletion requests please contact:
support@tradeharbour.app