TradeHarbour Terms and Conditions
Last Updated: 11/03/26
These Terms and Conditions (“Terms”) govern the use of the TradeHarbour platform and services provided by TradeHarbourapp Limited (“TradeHarbour”, “we”, “our”, or “us”).By accessing or using TradeHarbour, you agree to comply with and be bound by these Terms
If you do not agree with these Terms, you must not use the platform.
1. About TradeHarbour
TradeHarbour is a software platform designed to help trade businesses manage customer bookings, jobs, scheduling, invoicing, and customer information.
The platform is currently intended for use by plumbing businesses and trade professionals.
TradeHarbour is operated by:
TradeHarbourapp Limited
United Kingdom
2. Eligibility
You must be at least 16 years old to use the platform.
By creating an account, you confirm that:
- you are legally capable of entering a binding agreement
- the information you provide is accurate and complete
- you will keep your login credentials secure
You are responsible for all activity that occurs under your account.
3. Accounts
To access certain features of the platform you must create an account.
You agree to:
- provide accurate information
- maintain the security of your account
- notify us immediately of any unauthorised access
TradeHarbour reserves the right to suspend or terminate accounts that violate these Terms.
4. Platform Services
TradeHarbour provides tools that allow users to:
- manage jobs and service requests
- manage customers and contact details
- accept booking requests from customers
- schedule workmanage team members
- generate invoices
- communicate with customers
TradeHarbour provides software tools only and does not participate in service agreements between businesses and their customers.
5. Business Responsibility
Users are fully responsible for the services they provide to their customers.
TradeHarbour is not responsible for disputes between businesses and their customers, including but not limited to disputes relating to:
- job completion
- service quality
- payments
- pricing
- scheduling
- cancellations
TradeHarbour acts solely as a software platform provider.
6. Subscription Plans
TradeHarbour may offer different subscription plans including:
- Free
- Pro
- Team
Features and usage limits may vary depending on the selected plan.
Subscription fees are billed on a monthly basis unless stated otherwise.
7. Payments
Payments for subscription plans are processed through Stripe.
By purchasing a subscription you agree to Stripe’s terms and payment policies.
TradeHarbour does not store full payment card details.
Failure to pay subscription fees may result in:
-suspension of services
-restriction of account access
-termination of account
8. Data and Customer Information
Users may store customer information within the platform including:
- names
- phone numbers
- addresses
- postcodes
- job notes
Users are responsible for ensuring that they have the legal right to collect and store this information.
TradeHarbour processes data in accordance with its Privacy Policy.
9. Acceptable Use
You agree not to use TradeHarbour to:
- conduct unlawful activities
- send spam or unsolicited communications
- upload malicious software
- attempt to gain unauthorised access to the platform
- interfere with platform operations
TradeHarbour reserves the right to suspend or terminate accounts that violate these rules.
10. Availability of Service
TradeHarbour aims to provide reliable access to the platform but does not guarantee uninterrupted service.
We may suspend or restrict access to the platform for:
- maintenance
- upgrades
- security reasons
- technical issues
11. Limitation of Liability
To the maximum extent permitted by law, TradeHarbour shall not be liable for:
- loss of profits
- loss of business
- loss of customers
- missed bookings
- data loss
- indirect or consequential damages
- Use of the platform is at your own risk.
12. Termination
TradeHarbour may suspend or terminate your account if:
- you breach these Terms
- you misuse the platform
- payment obligations are not met
You may stop using the service at any time.
13. Changes to the Terms
TradeHarbour may update these Terms from time to time.
The latest version will always be available on our website.
Continued use of the platform constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.
15. Contact
For questions regarding these Terms, please contact:
support@tradeharbour.app